Cancellation/Refund Policy

At Dermoplast Aesthetic Clinic, we understand that sometimes circumstances may arise where you need to cancel or reschedule your appointment. We value your time and strive to provide the best service possible. Therefore, we have established the following comprehensive cancellation and refund policy:

  1. Cancellation: If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours/days of notice. This allows us to offer the appointment slot to other clients who may be waiting for our services. Failure to provide sufficient notice may result in a cancellation fee, which will be deducted from any refund provided.

  2. Refunds: Refunds are available under certain conditions. If you have prepaid for a consultation or any other service and decide not to proceed, you may be eligible for a refund. The refund amount will depend on various factors, such as the time of cancellation and the services already rendered. Please note that any non-refundable expenses incurred by Dermoplast Aesthetic Clinic will be deducted from the refund amount.

To request a refund, please contact our customer service team directly. Our representatives will guide you through the process and assist you in resolving any concerns you may have.

  1. Exceptions: We understand that emergencies or unforeseen circumstances may occur, making cancellations unavoidable. In such cases, we encourage you to contact us as soon as possible to discuss the situation. We will handle these cases on an individual basis and work with you to find a suitable solution that is fair for both parties.

Please note that any cancellations due to -medical emergencies will be evaluated with utmost understanding and flexibility. We may request supporting documentation to validate the emergency situation.

We reserve the right to modify our cancellation and refund policy at any time. Any changes to the policy will be communicated to you through our website or other means of contact.

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